Agriya

The world’s e-mailing systems were on full throttle even before social networking exploded. At some point, everyone realizes this: that there are more niche social networking presences they subscribe to, than there is room in their generous e-mail capacities for. Here then Mozilla’s new online application for those overwhelmed by social networking, the newly launched Mozilla Raindrop. Raindrop aims to help the socially-networked maintain better control over their e-mail messages, getting to see their personal e-mail, their work e-mail, and other important correspondence apart from the tons of Facebook notifications, RSS feeds, and so on descending on their Inbox. Raindrop is supposed to be installed on your computer, where it will run as a personal web server that compiles all the different messages from all your subscriptions in one place, and shows them to you in a way you can actually use.

Raindrop is an open source API that is intended to be built upon by other third-party developers for better sorting, and better features. To begin with, the application functions through any browser you choose at all: any browser that is compatible with Open Web Foundation projects. There are so far two different versions of Raindrop, and there are more on the way. It isn’t that easy to install it and run it though, as there isn’t a readily available installer yet to make it actually sit on your computer and act like program. There is one on the way though.

Raindrop is not a Firefox extension or add-on; it is a standalone application that can one day hold its own add-ons. Seen one way, Raindrop seems to take a cue from the kind of direction that Google and Gmail have been taking off late, where users bring in widgets for RSS, or chat. If it lives up to what is promised, Raindrop seems to be a great idea by the sound of it: a program that not only brings all of your online messages to one place, but also sorts the personal ones that really need your attention from masses of automated ones. Lets see how well it goes.

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Excellent customer service is the heart beat of any business. Customers are the backbone for any kind of business, so organizations are using latest trends and new technology to constantly improve their services and products to attract new customers and help existing customers with any problems they may have.

Remember that acquiring new customers is vital, but at the same time holding existing customers is also very important. You have to pay an immense amount of attention to satisfy customers by providing strong customer services to them.

The following tips will be helpful, if you’re looking at offering good customer service:

• Communicate with customers frequently by providing latest updates in newsletters and press release. Get their opinion on new releases, products and services through questionnaires to improve your service further.

• Pay special attention to customers’ comments, suggestions and recommendations, and implement them in your products. Keep in mind that paying attention to what customers have to say is one of the essential steps to good customer service.

• Be clear about what you deliver to your consumers. Explain how your products and services can benefit them and how they can meet their needs. A good healthy communication is sure to help form a good relationship with customers, and increase your sales rate as well.

• Offering user manuals and online video tutorials for products will help them use products effectively, even without any knowledge about it.

• Don’t make any promises because nothing annoys customers like a false or broken promise. Apart from this, recorded telephone messages, inflexible delivery times, refusing a refund etc, will also annoy customers.

• Recruit good customer service employees and give them the authority to make some difficult decisions without you. If employees make good decisions, appreciate and reward them to encourage further customer-oriented decision making.

• Customers always have something to say some about your services. Ask for their feedback, so you know where you stand, what you need to improve etc. and make sure you work on those.

Remember, if customers are satisfied with your service the word about your good service will spread, and automatically, your business will grow.

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