Agriya’s New Bug Tracker Goes Live
Ah bugs. There’s an old programmer saying (cira 1944 when people first started programming machines) that goes “If you build it, it will have bugs”. No one likes bugs in the system, least of all you guys, our customers. Our own developers don’t like bugs either because they get shouted at by the support staff who have to fix any bugs and by the sales team who have to handle the customers bug complaints.
We do have a testing team who’s job it is to find bugs and script problems before the software goes live and sometimes the atmosphere between the programmers and testers can get a little bit icey, like the graphic below demonstrates!
Agriya are constantly reviewing our support processes and product iterations and a few months back we decided to take some inspiration from the open source community and open up our bug tracking to the community and give our customers a centralized point where they can report any bugs or defects with our products.
By crowdsourcing our bug hunting in this way we hope to have a more efficient system where we can locate, reproduce and ultimately fix any bug our products may contain. Crowdsourcing provides the best way to hunt for bugs because although our testing team can identify the major problems and we can release software without any known bugs it’s only when it gets in to the hands of the people that we find all those tiny little bugs. Agriya can never reproduce every scenario which is why it makes sense to have our users or people reviewing our product help us out to produce rock solid and secure products.
For any of the geeks out there reading this, Agriya has adapted the open source Mantis bug tracking software (we’ve been using Mantis internally since Day 1 and absolutely love it!) and given it a very polished interface to make it super simple for anyone to report a bug or suggest a feature upgrade.
If you are a customer of Agriya then you will be able to see all the bugs that have been tracked along with the features that have been requested. You will be able to see the kind of bug, a description of the bug and the status of the bug report. This should give you much more transparency in to the development processes we use here in Agriya and we are very hopeful that it will lead to even better products in the future.
We also should point out that the bug tracker is not a support desk, it doesn’t facilitate two way conversation between the customer and developer so if you need regular customer support please continue to post your issues in the support desk.
Before you submit any bugs we would like you to take a moment to read our “How to submit a bug” article which hopefully gives a bit more insight in to what you should submit and how you should submit it. When you are ready to submit a report (you don’t have to be a customer!) simply navigate to the correct product in customers.agriya.com and in the sub-menu area you’ll see the option to submit a bug.
As you can probably see, Agriya are consolidating a lot of departments under our customers.agriya.com website, we successfully migrated the customer support desk to be more integrated, we’ve introduced the Ideas concept from FundProjectsWith.me and now we’ve added a bug tracker. We’ve still got plenty more exciting features to add such as a new customer support forum based on our Discuzz software and one or two secret updates that we’re sure you’ll absolutely love!
If you’ve got any thoughts on how we can make the customers area serve you better give us a buzz or submit a comment using the form below.
New version of social networking software – Kootali
Kootali – is a face book clone script which allows webmasters to create a closed social networking site. It gives the perfect environment to socialize with online members. Allow your users to create a group and share articles, videos and photos with other members. Using Kootali, your users can easily earn money as it lets the users post their items for sales and rent in the classified section.
After receiving many feedbacks and suggestions from our valuable customers, our programmers have upgraded many features in Kootali and released a new version of it. The new version includes an array of excellent features for both the admin and member sides, thereby making community maintenance a very easy task.
The earlier version of Kootali would pass the photo tag request to the tagged person for confirmation. The photo tag would be put to effect only after confirmation. The tagged person would not be notified of their confirmation. But now Kootali will utilize automatic mail notification to notify tagged people on confirmation of their photo tag which helps them to keep record of their photo tags.
It is safe for webmasters to change the default password after installation. So in the current version, we have made the site to redirect webmasters to the change password page until the temporary password is changed, once he logs into the site.
The current version has an auto save facility in the Edit Language file, i.e. the content entered in the text box of the edit language page will be auto saved. Hence the loss of entered data due to unexpected situations like hanging, forgot to save, etc can be avoided.
Most of our clients felt that previewing email templates after setting them, would add value to this feature. So we’ve implemented that into the latest version as well. After previewing, webmasters can update/leave it as before, based on requirement.
As per webmasters’ requests, we added one more feature under the admin panel to view and delete walls posted by their members. They can also restrict the number of videos and video albums uploaded by users.
While creating new networks, webmasters have to provide details of each member which takes much time. To reduce their load, we have planned to offer a bulk data importing facility, through which webmasters can download member lists as a CSV file in the manage members option. It will greatly reduce the time that would otherwise be taken.
Your version is ready at the store, grab it and enhance your community.
See yourself how it works in the demo
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